Returns & Exchanges

At Zag Store Europe, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day return window for all items in their original condition. Please ensure all tags remain attached and the garments are unworn to qualify for a full refund or exchange.

1

Initiate Your Return

Log into our online portal with your order number and email address to select the items you wish to return.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all original labels and tags are still attached.

3

Ship the Package

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location across Europe.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing